DeLIVERy

Our delivery times are outlined in each product description.

Home Prints: 1-2 working days posting time

Custom Home Prints: 2-3 working days posting time

Custom Portraits: 1-2 week posting time (although it’s normally quicker than this!)

If you require something urgently - just drop us a message to see if we can accomodate.

Of course, we always aim to stick to these timings, however, if we are unable to meet these deadlines we will contact you in the first instance. We send our products first class via Royal Mail. Once the item(s) is dispatched, we cannot guarantee how long it will take to reach you if there are disruptions within the service.

If you do not receive your item(s) when expected, please contact us.

DAMAGED ITEMS

We take great care in packaging our prints and mark each packaged item clearly with a ‘DO NOT BEND’ notice. However, in the unlikely event you receive your item(s) damaged, please contact us within 5 days stating your name, address and order number. We will ask to see a photo of the damaged item(s) and either issue a refund or send a replacement.

REFUNDS and Returns

We only accept refunds if your item(s) is damaged, see above. We do not accept returns. If you are unhappy with your custom portrait, please contact us in the first instance. Please understand our portraits are an artist interpretation and we will only make changes at our disgression. Under no circumstrances are we liable to make changes once the portrait has been sent. By purchasing a custom portrait, you -the buyer- automatically agrees to this.